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Online discussion forums provide crucial data to understand the concerns of a wide range of real-world communities. However, the typical qualitative and quantitative methodologies used to analyze those data, such as thematic analysis and topic modeling, are infeasible to scale or require significant human effort to translate outputs to human readable forms. This study introduces QuaLLM, a novel LLM-based framework to analyze and extract quantitative insights from text data on online forums. The framework consists of a novel prompting and human evaluation methodology. We applied this framework to analyze over one million comments from two of Reddit&#39;s rideshare worker communities, marking the largest study of its type. We uncover significant worker concerns regarding AI and algorithmic platform decisions, responding to regulatory calls about worker insights. In short, our work sets a new precedent for AI-assisted quantitative data analysis to surface concerns from online forums.

NAACL 2025

QuaLLM: An LLM-based Framework to Extract Quantitative Insights from Online Forums

quantitative text analysis

thematic analysis

online forums

stages 

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes, but also in industrial research departments and in technological startups. COLING conferences provide opportunities for all these communities to showcase their exciting developments.

COLING 2020

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

Online discussion forums provide crucial data to understand the concerns of a wide range of real-world communities. However, the typical qualitative and quantitative methodologies used to analyze those data, such as thematic analysis and topic modeling, are infeasible to scale or require significant human effort to translate outputs to human readable forms. This study introduces QuaLLM, a novel LLM-based framework to analyze and extract quantitative insights from text data on online forums. The framework consists of a novel prompting and human evaluation methodology. We applied this framework to analyze over one million comments from two of Reddit's rideshare worker communities, marking the largest study of its type. We uncover significant worker concerns regarding AI and algorithmic platform decisions, responding to regulatory calls about worker insights. In short, our work sets a new precedent for AI-assisted quantitative data analysis to surface concerns from online forums.

poster

### Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

Welcome to the 2025 meeting of the Nations of the Americas Chapter of the Association for Computational Linguistics! I am proud to help organize the first NAACL conference to carry the new name of our organization, one that emphasizes inclusion for all of the Americas. I am also pleased to welcome you to Albuquerque, New Mexico, a state whose unique blend of cultural influences will make for an excellent backdrop for NAACL 2025, especially with this year’s special theme on NLP in a Multicultural World. 
**[Continue reading...](https://drive.google.com/file/d/1jX-qGhqVSZZCIrAnJaz798pflu5Irrdn/view?usp=sharing)**

*- Colin Cherry, Google, NAACL 2025 General Chair* 

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Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

We introduce a text-based framework for measuring attitudes in communities toward issues of interest, going beyond the pro/con/neutral of conventional stance detection to characterize attitudes on a continuous scale using both implicit and explicit evidence in language. The framework exploits LLMs both to extract attitude-related evidence and to perform pairwise comparisons that yield unidimensional attitude scores via the classic Bradley-Terry model. We validate the LLM-based steps using human judgments, and illustrate the utility of the approach for social science by examining the evolution of attitudes on two high-profile issues in U.S. politics in two political communities on Reddit over the period spanning from the 2016 presidential campaign to the 2022 mid-term elections. WARNING: Potentially sensitive political content.

PairScale: Analyzing Attitude Change with Pairwise Comparisons

Large Vision-Language Models (VLMs) have achieved unprecedented success in several objective multimodal reasoning tasks. However, to further enhance their capabilities of empathetic and effective communication with humans, improving how VLMs process and understand emotions is crucial. Despite significant research attention on improving affective understanding, there is a lack of detailed evaluations of VLMs for emotion-related tasks, which can potentially help inform downstream fine-tuning efforts. In this work, we present the first comprehensive evaluation of VLMs for recognizing evoked emotions from images. We create a benchmark for the task of evoked emotion recognition and study the performance of VLMs for this task, from perspectives of correctness and robustness. Through several experiments, we demonstrate important factors that emotion recognition performance depends on, and also characterize the various errors made by VLMs in the process. Finally, we pinpoint potential causes for errors through a human evaluation study. We use our experimental results to inform recommendations for the future of emotion research in the context of VLMs.

Evaluating Vision-Language Models for Emotion Recognition

Misinformation spreads rapidly on social media, confusing the truth and targeting potentially vulnerable people. To effectively mitigate the negative impact of misinformation, it must first be accurately detected before applying a mitigation strategy, such as X's community notes, which is currently a manual process. This study takes a knowledge-based approach to misinformation detection, modelling the problem similarly to one of natural language inference. The EffiARA annotation framework is introduced, aiming to utilise inter- and intra-annotator agreement to understand the reliability of each annotator and influence the training of large language models for classification based on annotator reliability. In assessing the EffiARA annotation framework, the Russo-Ukrainian Conflict Knowledge-Based Misinformation Classification Dataset (RUC-MCD) was developed and made publicly available. This study finds that sample weighting using annotator reliability performs the best, utilising both inter- and intra-annotator agreement and soft label training. The highest classification performance achieved using Llama-3.2-1B was a macro-F1 of 0.757 and 0.740 using TwHIN-BERT-large.

Efficient Annotator Reliability Assessment and Sample Weighting for Knowledge-Based Misinformation Detection on Social Media

Social media provides a valuable lens for assessing public perceptions and opinions. This paper focuses on the concept of truthfulness stance, which evaluates whether a textual utterance affirms, disputes, or remains neutral or indifferent toward a factual claim. Our systematic analysis fills a gap in the existing literature by offering the first in-depth conceptual framework encompassing various definitions of stance. We introduce RATSD (Retrieval Augmented Truthfulness Stance Detection), a novel method that leverages large language models (LLMs) with retrieval-augmented generation (RAG) to enhance the contextual understanding of tweets in relation to claims. RATSD is evaluated on TSD-CT, our newly developed dataset containing 3,105 claim-tweet pairs, along with existing benchmark datasets. Our experiment results demonstrate that RATSD outperforms state-of-the-art methods, achieving a significant increase in Macro-F1 score on TSD-CT. Our contributions establish a foundation for advancing research in misinformation analysis and provide valuable tools for understanding public perceptions in digital discourse.

RATSD: Retrieval Augmented Truthfulness Stance Detection from Social Media Posts Toward Factual Claims

Although there has been a growing interest among industries in integrating generative LLMs into their services, limited experience and scarcity of resources act as a barrier in launching and servicing large-scale LLM-based services. In this paper, we share our experiences in developing and operating generative AI models within a national-scale search engine, with a specific focus on the sensitiveness of user queries. We propose a taxonomy for sensitive search queries, outline our approaches, and present a comprehensive analysis report on sensitive queries from actual users. We believe that our experiences in launching generative AI search systems can contribute to reducing the barrier in building generative LLM-based services.

Taxonomy and Analysis of Sensitive User Queries in Generative AI Search System

Hate speech (HS) erodes the inclusiveness of online users and propagates negativity and division. Counterspeech has been recognized as a way to mitigate the harmful consequences. While some research has investigated the impact of user-generated counterspeech on social media platforms, few have examined and modeled haters' reactions toward counterspeech, despite the immediate alteration of haters' attitudes being an important aspect of counterspeech. This study fills the gap by analyzing the impact of counterspeech from the hater's perspective, focusing on whether the counterspeech leads the hater to reenter the conversation and if the reentry is hateful. We compile the Reddit Echoes of Hate dataset (ReEco), which consists of triple-turn conversations featuring haters' reactions, to assess the impact of counterspeech. To predict haters' behaviors, we employ two strategies: a two-stage reaction predictor and a three-way classifier. The linguistic analysis sheds insights on the language of counterspeech to hate eliciting different haters' reactions. Experimental results demonstrate that the 3-way classification model outperforms the two-stage reaction predictor, which first predicts reentry and then determines the reentry type. We conclude the study with an assessment showing the most common errors identified by the best-performing model.

Echoes of Discord: Forecasting Hater Reactions to Counterspeech

While affective expressions on social media have been extensively studied, most research has focused on the Western context. This paper explores cultural differences in affective expressions by comparing valence and arousal on Twitter/X (geolocated to the US) and Sina Weibo (in Mainland China). Using the NRC-VAD lexicon to measure valence and arousal, we identify distinct patterns of emotional expression across both platforms. Our analysis reveals a functional representation between valence and arousal, showing a negative offset in contrast to traditional lab-based findings which suggest a positive offset. Furthermore, we uncover significant cross-cultural differences in arousal, with US users displaying higher emotional intensity than Chinese users, regardless of the valence of the content. Finally, we conduct a comprehensive language analysis correlating n-grams and LDA topics with affective dimensions to deepen our understanding of how language and culture shape emotional expression. These findings contribute to a more nuanced understanding of affective communication across cultural and linguistic contexts on social media.

Language-based Valence and Arousal Expressions between the United States and China: a Cross-Cultural Examination

Citation practices are crucial in shaping the structure of scientific knowledge, yet they are often influenced by contemporary norms and biases. The emergence of Large Language Models (LLMs) introduces a new dynamic to these practices. Interestingly, the characteristics and potential biases of references recommended by LLMs that entirely rely on their parametric knowledge, and not on search or retrieval-augmented generation, remain unexplored. Here, we analyze these characteristics in an experiment using a dataset from AAAI, NeurIPS, ICML, and ICLR, published after GPT-4's knowledge cut-off date. In our experiment, LLMs are tasked with suggesting scholarly references for the anonymized in-text citations within these papers. Our findings reveal a remarkable similarity between human and LLM citation patterns, but with a more pronounced high citation bias, which persists even after controlling for publication year, title length, number of authors, and venue. The results hold for both GPT-4, and the more capable models GPT-4o and Claude 3.5 where the papers are part of the training data. Additionally, we observe a large consistency between the characteristics of LLM's existing and non-existent generated references, indicating the model's internalization of citation patterns. By analyzing citation graphs, we show that the references recommended are embedded in the relevant citation context, suggesting an even deeper conceptual internalization of the citation networks. While LLMs can aid in citation generation, they may also amplify existing biases, such as the Matthew effect, and introduce new ones, potentially skewing scientific knowledge dissemination.

Large Language Models Reflect Human Citation Patterns with a Heightened Citation Bias

Eradicating poverty is the first goal in the U.N. Sustainable Development Goals. However, aporophobia -- the societal bias against people living in poverty -- constitutes a major obstacle to designing, approving and implementing poverty-mitigation policies. This work presents an initial step towards operationalizing the concept of aporophobia to identify and track harmful beliefs and discriminative actions against poor people on social media. In close collaboration with non-profits and governmental organizations, we conduct data collection and exploration. Then we manually annotate a corpus of English tweets from five world regions for the presence of (1) direct expressions of aporophobia, and (2) statements referring to or criticizing aporophobic views or actions of others, to comprehensively characterize the social media discourse related to bias and discrimination against the poor. Based on the annotated data, we devise a taxonomy of categories of aporophobic attitudes and actions expressed through speech on social media. Finally, we train several classifiers and identify the main challenges for automatic detection of aporophobia in social networks. This work paves the way towards identifying, tracking, and mitigating aporophobic views on social media at scale.

Tackling Social Bias against the Poor: a Dataset and a Taxonomy on Aporophobia

Entrainment, the responsive communication between interacting individuals, is a crucial process in building a strong relationship between a mental health therapist and their client, leading to positive therapeutic outcomes. However, so far entrainment has not been investigated as a measure of efficacy of large language models (LLMs) delivering mental health therapy. In this work, we evaluate the linguistic entrainment of an LLM (ChatGPT 3.5-turbo) in a mental health dialog setting. We first validate computational measures of linguistic entrainment with two measures of the quality of client self-disclosures: intimacy and engagement (p < 0.05). We then compare the linguistic entrainment of the LLM to trained therapists and non-expert online peer supporters in a cognitive behavioral therapy (CBT) setting. We show that the LLM is outperformed by humans with respect to linguistic entrainment (p < 0.001). These results support the need to be cautious in using LLMs out-of-the-box for mental health applications.

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