United States

As large language models (LLMs) expand into performing as agents for real-world applications beyond traditional NLP tasks, evaluating their robustness becomes increasingly important. However, existing benchmarks often overlook critical dimensions like cultural and social awareness. To address these, we introduce CASA, a benchmark designed to assess LLM agents’ sensitivity to cultural and social norms across two web-based tasks: online shopping and social discussion forums. Our approach evaluates LLM agents&#39; ability to detect and appropriately respond to norm-violating user queries and observations. Furthermore, we propose a comprehensive evaluation framework that measures awareness coverage, helpfulness in managing user queries, and the violation rate when facing misleading web content. Experiments show that current LLMs perform significantly better in non-agent than in web-based agent environments, with agents achieving less than 10% awareness coverage and over 40% violation rates. To improve performance, we explore two methods: prompting and fine-tuning, and find that combining both methods can offer complementary advantages -- fine-tuning on culture-specific datasets significantly enhances the agents&#39; ability to generalize across different regions, while prompting boosts the agents’ ability to navigate complex tasks. These findings highlight the importance of constantly benchmarking LLM agents&#39; cultural and social awareness during the development cycle.

NAACL 2025

Evaluating Cultural and Social Awareness of LLM Web Agents

llm agents

cultural analysis

evaluation

### Welcome!
The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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ACL 2024

The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

As large language models (LLMs) expand into performing as agents for real-world applications beyond traditional NLP tasks, evaluating their robustness becomes increasingly important. However, existing benchmarks often overlook critical dimensions like cultural and social awareness. To address these, we introduce CASA, a benchmark designed to assess LLM agents’ sensitivity to cultural and social norms across two web-based tasks: online shopping and social discussion forums. Our approach evaluates LLM agents' ability to detect and appropriately respond to norm-violating user queries and observations. Furthermore, we propose a comprehensive evaluation framework that measures awareness coverage, helpfulness in managing user queries, and the violation rate when facing misleading web content. Experiments show that current LLMs perform significantly better in non-agent than in web-based agent environments, with agents achieving less than 10% awareness coverage and over 40% violation rates. To improve performance, we explore two methods: prompting and fine-tuning, and find that combining both methods can offer complementary advantages -- fine-tuning on culture-specific datasets significantly enhances the agents' ability to generalize across different regions, while prompting boosts the agents’ ability to navigate complex tasks. These findings highlight the importance of constantly benchmarking LLM agents' cultural and social awareness during the development cycle.

poster

### Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

Welcome to the 2025 meeting of the Nations of the Americas Chapter of the Association for Computational Linguistics! I am proud to help organize the first NAACL conference to carry the new name of our organization, one that emphasizes inclusion for all of the Americas. I am also pleased to welcome you to Albuquerque, New Mexico, a state whose unique blend of cultural influences will make for an excellent backdrop for NAACL 2025, especially with this year’s special theme on NLP in a Multicultural World. 
**[Continue reading...](https://drive.google.com/file/d/1jX-qGhqVSZZCIrAnJaz798pflu5Irrdn/view?usp=sharing)**

*- Colin Cherry, Google, NAACL 2025 General Chair* 

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Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

The advent of Music-Language Models has greatly enhanced the automatic music generation capability of AI systems, but they are also limited in their coverage of the musical genres and cultures of the world. We present a study of the datasets and research papers for music generation and quantify the bias and under-representation of genres. We find that only 5.7% of the total hours of existing music datasets come from non-Western genres, which naturally leads to disparate performance of the models across genres. We then investigate the efficacy of Parameter-Efficient Fine-Tuning (PEFT) techniques in mitigating this bias. Our experiments with two popular models -- MusicGen and Mustango, for two underrepresented non-Western music traditions -- Hindustani Classical and Turkish Makam music, highlight the promises as well as the non-triviality of cross-genre adaptation of music through small datasets, implying the need for more equitable baseline music-language models that are designed for cross-cultural transfer learning.

Music for All: Representational Bias and Cross-Cultural Adaptability of Music Generation Models

While a large body of work inspects language models for biases concerning gender, race, occupation and religion, biases of geographical nature are relatively less explored. Some recent studies benchmark the degree to which large language models encode geospatial knowledge. However, the impact of the encoded geographical knowledge (or lack thereof) on real-world applications has not been documented. In this work, we examine large language models for two common scenarios that require geographical knowledge: (a) travel recommendations and (b) geo-anchored story generation. Specifically, we study five popular language models, and across about 100K travel requests, and 200K story generations, we observe that travel recommendations corresponding to poorer countries are less unique with fewer location references, and stories from these regions more often convey emotions of hardship and sadness compared to those from wealthier nations.

Richer Output for Richer Countries: Uncovering Geographical Disparities in Generated Stories and Travel Recommendations

**This paper discusses and contains offensive content.** Language models (LMs) are used in decision-making systems and as interactive assistants. However, how well do these models making judgements align with the diversity of human values, particularly regarding social and moral norms? In this work, we investigate how inclusively LMs perceive norms across demographic groups (e.g., gender, age, and income). We prompt 11 LMs on rules-of-thumb (RoTs) and compare their outputs with the existing responses of 100 human annotators. We introduce the Absolute Distance Alignment Metric (ADA-Met) to quantify alignment on ordinal questions. We find notable disparities in LM responses, with younger, higher-income groups showing closer alignment, raising concerns about the representation of marginalized perspectives. Our findings highlight the importance of further efforts to make LMs more inclusive of diverse human values. The code and prompts are available on GitHub under the CC BY-NC 4.0 license.

How Inclusively do LMs Perceive Social and Moral Norms?

This paper focuses on modeling gender-based and pair-or-group disparities in online supportive interactions among adolescents. To address the limitations of conventional social science methods in handling large datasets, this research employs language models to detect supportive interactions based on the Social Support Behavioral Code and to model their distribution. The study conceptualizes detection as a classification task, constructs a new dataset, and trains predictive models. The novel dataset comprises 196,772 utterances from 2165 users collected from Instant Messenger apps. The results show that the predictions of language models can be used to effectively model the distribution of supportive interactions in private online dialogues. As a result, this study provides new computational evidence that supports the theory that supportive interactions are more prevalent in online female-to-female conversations. The findings advance our understanding of supportive interactions in adolescent communication and present methods to automate the analysis of large datasets, opening new research avenues in computational social science.

Modeling the Differential Prevalence of Online Supportive Interactions in Private Instant Messages of Adolescents

With the rapid development of evaluation datasets to assess LLMs understanding across a wide range of subjects and domains, identifying a suitable language understanding benchmark has become increasingly challenging. In this work, we explore LLM evaluation challenges for low-resource language understanding and introduce PROVERBEVAL , LLM evaluation benchmark for low-resource languages, focusing on low-resource language understanding in culture-specific scenarios. We benchmark various LLMs and explore factors that create variability in the benchmarking process. We observed performance variances of up to 50%, depending on the order in which answer choices were presented in multiple-choice tasks. Native language proverb descriptions significantly improve tasks such as proverb generation, contributing to improved outcomes. Additionally, monolingual evaluations consistently outperformed their cross-lingual counterparts in generation tasks. We argue that special attention must be given to the order of choices, the choice of prompt language, task variability, and generation tasks when creating LLM evaluation benchmarks. [Evaluation data](\url{https://huggingface.co/datasets/israel/ProverbEval) and [code](https://github.com/EthioNLP/EthioProverbEval).

ProverbEval: Exploring LLM Evaluation Challenges for Low-resource Language Understanding

The number of pretrained Large Language Models (LLMs) is increasing steadily, though the majority are designed predominantly for the English language. While state-of-the-art LLMs can handle other languages, due to language contamination or some degree of multilingual pretraining data, they are not optimized for non-English languages, leading to inefficient encoding (high token ''fertility'') and slower inference speed. In this work, we thoroughly compare a variety of vocabulary adaptation techniques for optimizing English LLMs for the Italian language, and put forward Semantic Alignment Vocabulary Adaptation (SAVA), a novel method that leverages neural mapping for vocabulary substitution. SAVA achieves competitive performance across multiple downstream tasks, enhancing grounded alignment strategies. We adapt two LLMs: Mistral-7B-v0.1, reducing token fertility by 25%, and Llama-3.1-8B, optimizing the vocabulary and reducing the number of parameters by 1 billion. We show that, following the adaptation of the vocabulary, these models can recover their performance with a relatively limited stage of continual training on the target language. Finally, we test the capabilities of the adapted models on various multi-choice and generative tasks.

Optimizing LLMs for Italian: Reducing Token Fertility and Enhancing Efficiency Through Vocabulary Adaptation

The advancement of large language models (LLMs) has predominantly focused on high-resource languages, leaving low-resource languages, such as those in the Finno-Ugric family, significantly underrepresented. This paper addresses this gap by focusing on Võro, Livonian, and Komi. We cover almost the entire cycle of LLM creation, from data collection to instruction tuning and evaluation. Our contributions include developing multilingual base and instruction-tuned models; creating evaluation benchmarks, including the smugri-MT-bench multi-turn conversational benchmark; and conducting human evaluation. We intend for this work to promote linguistic diversity, ensuring that lesser-resourced languages can benefit from advancements in NLP.

LLMs for Extremely Low-Resource Finno-Ugric Languages

Multimodal/vision language models (VLMs) are increasingly being deployed in healthcare settings worldwide, necessitating robust benchmarks to ensure their safety, efficacy, and fairness. Multiple-choice question and answer (QA) datasets derived from national medical examinations have long served as valuable evaluation tools, but existing datasets are largely text-only and available in a limited subset of languages and countries. To address these challenges, we present WorldMedQA-V, an updated multilingual, multimodal benchmarking dataset designed to evaluate VLMs in healthcare. WorldMedQA-V includes 568 labeled multiple-choice QAs paired with 568 medical images from four countries (Brazil, Israel, Japan, and Spain), covering original languages and validated English translations by native clinicians, respectively. Baseline performance for common open- and closed-source models are provided in the local language and English translations, and with and without images provided to the model. The WorldMedQA-V benchmark aims to better match AI systems to the diverse healthcare environments in which they are deployed, fostering more equitable, effective, and representative applications.

WorldMedQA-V: a multilingual, multimodal medical examination dataset for multimodal language models evaluation

Investigating value alignment in Large Language Models (LLMs) based on cultural context has become a critical area of research. However, similar biases have not been extensively explored in large vision-language models (VLMs). As the scale of multimodal models continues to grow, it becomes increasingly important to assess whether images can serve as reliable proxies for culture and how these values are embedded through the integration of both visual and textual data. In this paper, we conduct a thorough evaluation of multimodal model at different scales, focusing on their alignment with cultural values. Our findings reveal that, much like LLMs, VLMs exhibit sensitivity to cultural values, but their performance in aligning with these values is highly context-dependent. While VLMs show potential in improving value understanding through the use of images, this alignment varies significantly across contexts highlighting the complexities and underexplored challenges in the alignment of multimodal models.

Beyond Words: Exploring Cultural Value Sensitivity in Multimodal Models

African American English (AAE) presents unique challenges in natural language processing (NLP) This research systematically compares the performance of available NLP models—rule-based, transformer-based, and large language models (LLMs)—capable of identifying key grammatical features of AAE, namely Habitual Be and Multiple Negation. These features were selected for their distinct grammatical complexity and frequency of occurrence. The evaluation involved sentence-level binary classification tasks, using both zero-shot and few-shot strategies. The analysis reveals that while LLMs show promise compared to the baseline, they are influenced by biases such as recency and unrelated features in the text such as formality. This study highlights the necessity for improved model training and architectural adjustments to better accommodate AAE's unique linguistic characteristics. Data and code are available.

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