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The Inclusive Hair, Inclusive Care Project: Enhancing Patient Inclusion and Resident Cultural Competency Through Inclusive Hygiene Products
Introduction and Background: The need for cultural competency in healthcare is more critical than ever, as healthcare systems must effectively meet the needs of diverse populations. A significant gap exists in providing culturally competent hair care, particularly for patients with textured or curly hair. Currently, BUMC-P lacks inclusive hair care options for these patients, impacting their overall care experience. Inspired by the University of Iowa's successful initiative to develop equitable hair care options for hospitalized patients, this project aims to bridge that gap. Our goal is to enhance patient inclusion by addressing unique hygiene needs and elevating resident cultural competency, ultimately leading to more inclusive and respectful patient care.
Methods/Approach: 72 hair and 72 beard kits were created that included hair oil, wide-toothed combs, satin bonnets, and single-blade razors. Kits were modeled after the University of Iowa initiative. Each kit includes a QR code with which patients complete a patient satisfaction survey. RNs will distribute kits on select BUMC-P inpatient floors to patients with a BMAT score of 4. Survey data will be reviewed at 6 intervals. Kits will be built by residents accompanied by interactive educational sessions on culturally-sensitive healthcare. Pre and post surveys will be used to assess resident cultural competency.
Results: This quality improvement project is ongoing. By providing culturally appropriate hair and skin care products for hospitalized patients, we aim to increase patient inclusion, which may in turn increase patient satisfaction, a key metric in Medicare reimbursement. We anticipate that collaborating with trainees on the design and necessity of these hair and beard kits, trainees will forge personal connections with patients that will improve cultural sensitivity and promote trainee well-being.
Discussion/Conclusions: The Inclusive Hair, Inclusive Care project aims to improve patient sense of inclusion, provider-patient relationships, and resident cultural competency.
