United States

The increasing use of AI agents in conversational services, such as counseling, highlights the importance of back-channeling (BC) as an active listening strategy to enhance conversational engagement. BC improves conversational engagement by providing timely acknowledgments and encouraging the speaker to talk. This study investigates the effect of BC provided by an AI agent on conversational engagement, offering insights for future AI conversational service design. We conducted an experiment with 55 participants, divided into Todak_BC and Todak_NoBC groups based on the presence or absence of the BC feature in Todak, a conversational agent. Each participant engaged in nine sessions with predetermined subjects and questions. We collected and analyzed approximately 6 hours and 30 minutes of conversation logs to evaluate conversational engagement using both quantitative (conversation persistence, including conversation duration and number of utterances) and qualitative metrics (context richness, including self-disclosure and topic diversity). The findings reveal significantly higher conversational engagement in the Todak_BC group compared to the Todak_NoBC group across all metrics (p&lt;0.05). Additionally, the impact of BC varies across sessions, suggesting that conversation characteristics such as question type and topic sensitivity can influence BC effectiveness.

EMNLP 2024

Minimal Yet Big Impact: How AI Agent Back-channeling Enhances Conversational Engagement through Conversation Persistence and Context Richness

persuasion techniques

propaganda detection

arabic nlp

We are pleased to announce the Fortieth AAAI Conference on Artificial Intelligence (AAAI-26), which will be held in Singapore EXPO from January 20 to January 27, 2026.

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AAAI 2026

We are pleased to announce the Fortieth AAAI Conference on Artificial Intelligence (AAAI-26), which will be held in Singapore EXPO from January 20 to January 27, 2026.

The increasing use of AI agents in conversational services, such as counseling, highlights the importance of back-channeling (BC) as an active listening strategy to enhance conversational engagement. BC improves conversational engagement by providing timely acknowledgments and encouraging the speaker to talk. This study investigates the effect of BC provided by an AI agent on conversational engagement, offering insights for future AI conversational service design. We conducted an experiment with 55 participants, divided into Todak_BC and Todak_NoBC groups based on the presence or absence of the BC feature in Todak, a conversational agent. Each participant engaged in nine sessions with predetermined subjects and questions. We collected and analyzed approximately 6 hours and 30 minutes of conversation logs to evaluate conversational engagement using both quantitative (conversation persistence, including conversation duration and number of utterances) and qualitative metrics (context richness, including self-disclosure and topic diversity). The findings reveal significantly higher conversational engagement in the Todak_BC group compared to the Todak_NoBC group across all metrics (p<0.05). Additionally, the impact of BC varies across sessions, suggesting that conversation characteristics such as question type and topic sensitivity can influence BC effectiveness.

poster

## Welcome to EMNLP 2024! 
We are excited to welcome you to one of the most prominent conferences in the field of Natural Language Processing. This year, EMNLP 2024 is being held in a hybrid format,
offering both virtual and in-person participation in beautiful Miami. Due to a record-breaking number of submissions, we've expanded the total number of accepted papers to accommodate more cutting-edge research from around the globe.
### [Conference Handbook](https://drive.google.com/file/d/1WPROgxjLAC96AJL7Ugy0tEnYm7dkrbHt/view?usp=sharing)

You are required to register for this event. **Please register [here](https://2024.emnlp.org/registration/).** The EMNLP 2024 event page on Underline will be open to public one week prior to the event.

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EMNLP 2024 will take place in Miami, Florida from Nov 12th to Nov 16th, 2024, at the Hyatt Regency Miami Hote and on Underline for remote participants.

Low-resource languages like Bangla are severely limited by the lack of datasets. Romanized Bangla texts are ubiquitous on the internet, offering a rich source of data for Bangla NLP tasks and extending the available data sources. However, due to the informal nature of romanized text, they often lack the structure and consistency needed to provide insights. We address these challenges by proposing: (1) BanglaTLit, the large-scale Bangla transliteration dataset consisting of $42.7$k samples, (2) BanglaTLit-PT, a pre-training corpus on romanized Bangla with $245.7$k samples, (3) encoders further-pretrained on BanglaTLit-PT achieving state-of-the-art performance in several romanized Bangla classification tasks, and (4) multiple back-transliteration baseline methods, including a novel encoder-decoder architecture using further pre-trained encoders. Our results show the potential of automated Bangla back-transliteration in utilizing the untapped sources of romanized Bangla to enrich this language. The code and datasets are publicly available: https://github.com/farhanishmam/BanglaTLit.

BanglaTLit: A Benchmark Dataset for Back-Transliteration of Romanized Bangla

As NLP models become more complex, understanding their decisions becomes more crucial. Counterfactuals (CFs), where minimal changes to inputs flip a model's prediction, offer a way to explain these models. While Large Language Models (LLMs) have shown remarkable performance in NLP tasks, their efficacy in generating high-quality CFs remains uncertain. This work fills this gap by investigating how well LLMs generate CFs for three tasks. We conduct a comprehensive comparison of several common LLMs, and evaluate their CFs, assessing both intrinsic metrics, and the impact of these CFs on data augmentation. Moreover, we analyze differences between human and LLM-generated CFs, providing insights for future research directions. Our results show that LLMs generate fluent CFs, but struggle to keep the induced changes minimal. Generating CFs for Sentiment Analysis (SA) is less challenging than NLI and Hate Speech (HS) where LLMs show weaknesses in generating CFs that flip the original label. This also reflects on the data augmentation performance, where we observe a large gap between augmenting with human and LLM CFs. Furthermore, we evaluate LLMs' ability to assess CFs in a mislabelled data setting, and show that they have a strong bias towards agreeing with the provided labels. GPT4 is more robust against this bias, but it shows strong preference to its own generations. Our analysis suggests that safety training is causing GPT4 to prefer its generations, since these generations do not contain harmful content. Our findings reveal several limitations and point to potential future work directions.

LLMs for Generating and Evaluating Counterfactuals: A Comprehensive Study

Large language models (LLMs) often necessitate extensive labeled datasets and training compute to achieve impressive performance across downstream tasks. This paper explores a self-training paradigm, where the LLM autonomously curates its own labels and selectively trains on unknown data samples identified through a reference-free consistency method. Empirical evaluations demonstrate significant improvements in reducing hallucination in generation across multiple subjects. Furthermore, the selective training framework mitigates catastrophic forgetting in out-of-distribution benchmarks, addressing a critical limitation in training LLMs. Our findings suggest that such an approach can substantially reduce the dependency on large labeled datasets, paving the way for more scalable and cost-effective language model training.

Self-training Large Language Models through Knowledge Detection

Dialect and gender-based biases have become an area of concern in language-dependent AI systems
including around automatic speech recognition (ASR) which processes speech audio into text. These potential biases raise concern for discriminatory outcomes with AI systems depending on demographic- particularly gender discrimination against women, and racial discrimination against minorities with ethnic or cultural English dialects.As such we aim to evaluate the performance of ASR systems across different genders and across dialects of English. Concretely, we take a deep dive of the performance of ASR systems on men and women across four US-based English dialects: Standard American English (SAE), 
African American Vernacular English (AAVE), Chicano English, and Spanglish. To do this, we construct a labeled dataset of 13 hours of podcast audio, transcribed by speakers of the represented dialects. We then evaluate zero-shot performance of different automatic speech recognition models on our dataset, and further finetune models to better understand how finetuning can impact performance. Our work fills the gap of investigating possible gender disparities within underrepresented dialects.

Modeling Gender and Dialect Bias in Automatic Speech Recognition

Prompts are often employed to condition decoder-only language model generation on reference information. Just-in-time processing of a context is inefficient due to the quadratic cost of self-attention operations, and caching is desirable. However, caching transformer states can easily require almost as much space as the model parameters. When the right context is not known in advance, caching the prompt can be challenging. This work addresses these limitations by introducing models that, inspired by the encoder-decoder architecture, use cross-attention to condition generation on reference text without the prompt. More precisely, we leverage pre-trained decoder-only models and only train a small number of added layers. We use Question-Answering (QA) as a testbed to evaluate the ability of our models to perform conditional generation and observe that they outperform prompt-based inference methods, are comparable to fine-tuned prompted LLMs, and drastically reduce the space footprint relative to standard KV caching by two orders of magnitude. Specifically, we introduced XC-Llama which converts a pre-trained Llama 2 into an encoder-decoder architecture by integrating cross-attention layers interleaved in between existing self-attention layers.

XC-Cache: Cross-Attending to Cached Context for Efficient LLM Inference

Existing speech-to-speech translation (S2ST) models fall into two camps: they either leverage text as an intermediate step or require hundreds of hours of parallel speech data. Both approaches are incompatible with textless languages or language pairs with limited parallel data. We present PFB, a framework for training textless S2ST models that require just dozens of hours of parallel speech data. We first pretrain a model on large-scale monolingual speech data, finetune it with a small amount of parallel speech data (20-60 hours), and lastly train with an unsupervised backtranslation objective. We train and evaluate our models for English-to-German, German-to-English and Marathi-to-English translation on three different domains (European Parliament, Common Voice, and All India Radio) with single-speaker synthesized speech. Evaluated using the ASR-BLEU metric, our models achieve reasonable performance on all three domains, with some being within 1-2 points of our higher-resourced topline.

Textless Speech-to-Speech Translation With Limited Parallel Data

Large Language Models (LLMs) are increasingly ubiquitous, yet their ability to retain and reason about temporal information remains limited, hindering their application in real-world scenarios where understanding the sequential nature of events is crucial. Our study experiments with 12 state-of-the-art models (ranging from 2B to 70B+ parameters) on a novel numerical-temporal dataset, TempUN, spanning from 10,000 BCE to 2100 CE, to uncover significant temporal retention and comprehension limitations. We propose six metrics to assess three learning paradigms to enhance temporal knowledge acquisition. Our findings reveal that open-source models exhibit knowledge gaps more frequently, suggesting a trade-off between limited knowledge and incorrect responses. Additionally, various fine-tuning approaches significantly improved performance, reducing incorrect outputs and impacting the identification of 'information not available' in the generations. The associated dataset and code are available at the [URL](https://anonymous.4open.science/r/TempUN-ARR/).

Remember This Event That Year? Assessing Temporal Information and Understanding in Large Language Models

The concept of *persona*, originally adopted in dialogue literature, has re-surged as a promising framework for tailoring large language models (LLMs) to specific context (*e.g.*, personalized search, LLM-as-a-judge). However, the growing research on leveraging persona in LLMs is relatively disorganized and lacks a systematic taxonomy. To close the gap, we present a comprehensive survey to categorize the current state of the field. We identify two lines of research, namely (1) *LLM Role-Playing*, where personas are assigned to LLMs, and (2) *LLM Personalization*, where LLMs take care of user personas. Additionally, we introduce existing methods for LLM personality evaluation. To the best of our knowledge, we present the first survey for role-playing and personalization in LLMs under the unified view of persona. We continuously maintain a paper collection to foster future endeavors.

Two Tales of Persona in LLMs: A Survey of Role-Playing and Personalization

The training of automatic speech recognition (ASR) with little to no supervised data remains an open question. In this work, we demonstrate that streaming Transformer-Transducer (TT) models can be trained from scratch in consumer and accessible GPUs in their entirety with pseudo-labeled (PL) speech from foundational speech models (FSM). This allows training a robust ASR model just in one stage and does not require large data and computational budget compared to the two-step scenario with pre-training and fine-tuning. We perform a comprehensive ablation on different aspects of PL-based streaming TT models such as the impact of (1) shallow fusion of n-gram LMs, (2) contextual biasing with named entities, (3) chunk-wise decoding for low-latency streaming applications, and (4) TT overall performance as the function of the FSM size. Our results demonstrate that TT can be trained from scratch without supervised data, even with very noisy PLs. We validate the proposed framework on 6 languages from CommonVoice and propose multiple heuristics to filter out hallucinated PLs.

Fast Streaming Transducer ASR Prototyping via Knowledge Distillation with Whisper

The recent development of fact verification systems with natural logic has enhanced their explainability by aligning claims with evidence through set-theoretic operators, providing faithful justifications. Despite these advancements, such systems often rely on a large amount of training data annotated with natural logic. To address this issue, we propose a zero-shot method that utilizes the generalization capabilities of instruction-tuned large language models. To comprehensively assess the zero-shot capabilities of our method and other fact verification systems, we evaluate all models on both artificial and real-world claims, including multilingual datasets. We also compare our method against other fact verification systems in two setups. First, in the zero-shot generalization setup, we demonstrate that our approach outperforms other systems that were not specifically trained on natural logic data, achieving an average accuracy improvement of 8.96 points over the best-performing baseline. Second, in the zero-shot transfer setup, we show that current systems trained on natural logic data do not generalize well to other domains, and our method outperforms these systems across all datasets with real-world claims.

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Next from EMNLP 2024

BanglaTLit: A Benchmark Dataset for Back-Transliteration of Romanized Bangla

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Towards Human-centered Proactive Conversational AI

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