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Pediatric Implementation of a Standardized Physician Communication Curriculum
Strong physician communication skills are an essential component to physician training that help strengthen patient satisfaction and health outcomes. Our study will analyze how implementation of a communication training program into standard medical education conferences will improve physician-patient communication skills and overall patient satisfaction. Our study has three goals: to improve physician-patient relations through a strong communication curriculum focused on relationship centered care and empathy, to build a strong foundation in physician-patient communication skills using communication tools, and to assess resident comfort level before and after interventions with education on physician communication skills. Our QI project followed a group of pediatric residents and attendings through a 10-month, block-based curriculum with each month catered towards a specific communication goal. Participants completed monthly surveys throughout the intervention to assess for efficacy and a post-intervention survey was administered to assess for changes in resident comfort in utilizing communication techniques. Through the mid-intervention survey’s, an increased number of individuals began utilizing these techniques and subjective level of comfort with these phrases was widely noted. Our study reinforces the importance of integrating hands-on, cumulative communication education and emphasizes how helpful techniques can create stronger doctor-patient relationships and more confident, empathetic physicians.