Thailand

Social media are a critical component of the information ecosystem during public health crises. Understanding the public discourse is essential for effective communication and misinformation mitigation. Computational methods can aid these efforts through online social listening. We combined hierarchical text clustering and sentiment analysis to examine the face mask-wearing discourse in Germany during the COVID-19 pandemic using a dataset of 353,420 German X (formerly Twitter) posts from 2020. For sentiment analysis, we annotated a subsample of the data to train a neural network for classifying the sentiments of posts (neutral, negative, or positive). In combination with clustering, this approach uncovered sentiment patterns of different topics and their subtopics, reflecting the online public response to mask mandates in Germany. We show that our approach can be used to examine long-term narratives and sentiment dynamics and to identify specific topics that explain peaks of interest in the social media discourse.

ACL 2024

Guiding Sentiment Analysis with Hierarchical Text Clustering: Analyzing the German X/Twitter Discourse on Face Masks in the 2020 COVID-19 Pandemic

social listening

hierarchical text clustering

public health

twitter

german

sentiment analysis

workshop paper

### Welcome!
The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Social media is an integral part of the daily life of an increasingly large number of people worldwide. Used for entertainment, communication and news updates, it constitutes a source of information that has been extensively used to study human behaviour. Unfortunately, the open nature of social media platforms along with the difficult task of supervising their content has led to a proliferation of misinformation posts. 
In this paper, we aim to identify the textual differences between the profiles of user that share misinformation from questionable sources and those that do not. Our goal is to better understand user behaviour in order to be better equipped to combat this issue. To this end, we identify Twitter (X) accounts of potential misinformation spreaders and apply transformer models specialised in social media to extract characteristics such as sentiment, emotion, topic and presence of hate speech. Our results indicate that, while there may be some differences between the behaviour of users that share misinformation and those that do not, there are no large differences when it comes to the type of content shared.

A Multi-Faceted NLP Analysis of Misinformation Spreaders in Twitter

Social media has become a crucial open-access platform enabling individuals to freely express opinions and share experiences. These platforms contain user-generated content facilitating instantaneous communication and feedback. However, leveraging low-resource language data from Twitter can be challenging due to the scarcity and poor quality of content with significant variations in language use, such as slang and code-switching. Automatically identifying tweets in low-resource languages can also be challenging because Twitter primarily supports high-resource languages; low-resource languages often lack robust linguistic and contextual support. This paper analyzes Kenyan code-switched data from Twitter using four transformer-based pretrained models for sentiment and emotion classification tasks using supervised and semi-supervised methods. We detail the methodology behind data collection, the annotation procedure, and the challenges encountered during the data curation phase. Our results show that XLM-R outperforms other models; for sentiment analysis, XLM-R supervised model achieves the highest accuracy (69.2\%) and F1 score (66.1\%), XLM-R semi-supervised (67.2\% accuracy, 64.1\% F1 score). In emotion analysis, DistilBERT supervised leads in accuracy (59.8\%) and F1 score (31\%), mBERT semi-supervised (accuracy (59\% and F1 score 26.5\%). AfriBERTa models show the lowest accuracy and F1 scores. This indicates that the semi-supervised method's performance is constrained by the small labeled dataset.

RideKE: Leveraging Low-resource Twitter User-generated Content for Sentiment and Emotion Detection on Code-switched RHS Dataset

News headlines often evoke sentiment by intentionally portraying entities in particular ways, making targeted sentiment analysis (TSA) of headlines a worthwhile but difficult task. Due to its subjectivity, creating TSA datasets can involve various annotation paradigms, from descriptive to prescriptive, either encouraging or limiting subjectivity. LLMs are a good fit for TSA due to their broad linguistic and world knowledge and in-context learning abilities, yet their performance depends on prompt design. In this paper, we compare the accuracy of state-of-the-art LLMs and fine-tuned encoder models for TSA of news headlines using descriptive and prescriptive datasets across several languages. Exploring the descriptive--prescriptive continuum, we analyze how performance is affected by prompt prescriptiveness, ranging from plain zero-shot to elaborate few-shot prompts. Finally, we evaluate the ability of LLMs to quantify uncertainty via calibration error and comparison to human label variation. We find that LLMs outperform fine-tuned encoders on descriptive datasets, while calibration and F1-score generally improve with increased prescriptiveness, yet the optimal level varies.

LLMs for Targeted Sentiment in News Headlines: Exploring the Descriptive-Prescriptive Dilemma

This paper explores the task of automatic prediction of text spans in a legal problem description that support a legal area label. We use a corpus of problem descriptions written by laypeople in English that is annotated by practising lawyers. Inherent subjectivity exists in our task because legal area categorisation is a complex task, and lawyers often have different views on a problem. Experiments show that training on majority-voted spans outperforms training on disaggregated ones.

To Aggregate or Not to Aggregate. That is the Question: A Case Study on Annotation Subjectivity in Span Prediction

In machine learning, temporal shifts occur when there are differences between training and test splits in terms of time. For streaming data such as news or social media, models are commonly trained on a fixed corpus from a certain period of time, and they can become obsolete due to the dynamism and evolving nature of online content. This paper focuses on temporal shifts in social media and, in particular, Twitter. We propose a unified evaluation scheme to assess the performance of language models (LMs) under temporal shift on standard social media tasks. LMs are tested on five diverse social media NLP tasks under different temporal settings, which revealed two important findings: (i) the decrease in performance under temporal shift is consistent across different models for entity-focused tasks such as named entity recognition or disambiguation, and hate speech detection, but not significant in the other tasks analysed (i.e., topic and sentiment classification); and (ii) continuous pre-training on the test period does not improve the temporal adaptability of LMs.

A Systematic Analysis on the Temporal Generalization of Language Models in Social Media

Sentiment analysis serves as a pivotal component in Natural Language Processing (NLP). Advancements in multilingual pre-trained models such as XLM-R and mT5 have contributed to the increasing interest in cross-lingual sentiment analysis. The recent emergence in Large Language Models (LLM) has significantly advanced general NLP tasks, however, the capability of such LLMs in cross-lingual sentiment analysis has not been fully studied. This work undertakes an empirical analysis to compare the cross-lingual transfer capability of public Small Multilingual Language Models (SMLM) like XLM-R, against English-centric LLMs such as Llama-3, in the context of sentiment analysis across English, Spanish, French and Chinese. Our findings reveal that among public models, SMLMs exhibit superior zero-shot cross-lingual performance relative to LLMs. However, in few-shot cross-lingual settings, public LLMs demonstrate an enhanced adaptive potential. In addition, we observe that proprietary GPT-3.5 and GPT-4 lead in zero-shot cross-lingual capability, but are outpaced by public models in few-shot scenarios.

The Model Arena for Cross-lingual Sentiment Analysis: A Comparative Study in the Era of Large Language Models

The objective of this paper is to predict (A)~whether a sentence in a written text expresses an emotion, (B) the mode(s) in which the emotion is expressed, (C) whether it is basic or complex, and (D) its emotional category.
One of our major contributions, in addition to a dataset and a model, is to integrate the fact that an emotion can be expressed in different modes: from a direct mode, essentially lexicalized, to a more indirect mode, where emotions will only be suggested, a mode that NLP approaches generally don't take into account. 

The scope is on written texts, i.e. it does not focus on conversational or multi-modal data. In this context, modes of expression are seen as a factor towards the automatic analysis of complexity in texts.

Experiments on French texts show acceptable results compared to the human annotators' agreement to predict the mode and category, and outperforming results compared to using a large language model with in-context learning (i.e. no fine-tuning) on all tasks.

Dataset and model can be downloaded on HuggingFace: https://huggingface.co/TextToKids .

Emotion Identification for French in Written Texts: Considering their Modes of Expression as a Step Towards Text Complexity Analysis

Measuring happiness as a determinant of well-being is increasingly recognized as crucial. 
While previous studies have utilized free-text descriptions to estimate happiness on a broad scale, limited research has focused on tracking individual fluctuations in happiness over time owing to the challenges associated with longitudinal data collection. 
This study addresses this issue by obtaining longitudinal data from two workplaces over two and six months respectively.
Subsequently, the data is used to construct a happiness estimation model and assess individual happiness levels.
Evaluation of the model performance using correlation coefficients shows variability in the correlation values among individuals.
Notably, the model performs satisfactorily in estimating 9 of the 11 users’ happiness scores, with a correlation coefficient of 0.4 or higher. 
To investigate the factors affecting the model performance, we examine the relationship between the model performance and variables such as sentence length, lexical diversity, and personality traits. Correlations are observed between these features and model performance.

Estimation of Happiness Changes through Longitudinal Analysis of Employees' Texts

The advent of deep learning models has made a considerable contribution to the achievement of Emotion Recognition in Conversation (ERC). However, this task still remains an important challenge due to the plurality and subjectivity of human emotions. Previous work on ERC provides predictive models using mostly graph-based conversation representations. In this work, we propose a way to model the conversational context that we incorporate into a metric learning training strategy, with a two-step process. This allows us to perform ERC in a flexible classification scenario and end up with a lightweight yet efficient model. Using metric learning through a Siamese Network architecture, we achieve 57.71 in macro F1 score for emotion classification in conversation on DailyDialog dataset, which outperforms the related work. This state-of-the-art result is promising in terms of the use of metric learning for emotion recognition, yet perfectible compared to the micro F1 score obtained.

SEC: Context-Aware Metric Learning for Efficient Emotion Recognition in Conversation

Depression is a highly prevalent condition recognized by the World Health Organization as a leading contributor to global disability. Many people suffering from depression express their thoughts and feelings using social media, which thus becomes a source of data for research in this domain. However, existing annotation schemes tailored to studying depression symptoms in social media data remain limited. Reliable and valid annotation guidelines are crucial for accurately measuring mental health conditions for those studies. This paper addresses this gap by presenting a novel depression annotation scheme and guidelines for detecting depression symptoms and their severity in social media text. Our approach leverages validated depression questionnaires and incorporates the expertise of psychologists and psychiatrists during scheme refinement. The resulting annotation scheme achieves high inter-rater agreement, demonstrating its potential for suitable depression assessment in social media contexts.

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Guiding Sentiment Analysis with Hierarchical Text Clustering: Analyzing the German X/Twitter Discourse on Face Masks in the 2020 COVID-19 Pandemic

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A Multi-Faceted NLP Analysis of Misinformation Spreaders in Twitter

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