Thailand

Recent research in dialogue systems focuses on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users complete specific tasks, while open-domain systems aim to create engaging conversations. However, user intents often emerge during interactions. A recent study introduced SalesBot, simulating dialogues that transition from chit-chat to task-oriented scenarios to train sales agents. Unfortunately, the initial data lacked smooth transitions and coherent long dialogues, resulting in unnatural interactions. This paper presents SalesBot 2.0, an improved dataset leveraging commonsense knowledge from large language models (LLMs) through strategic prompting. Additionally, we introduce SalesAgent, a novel model trained on salesperson interactions using chain-of-thought (CoT) reasoning. This model excels in transitioning topics, understanding user intents, and selecting appropriate strategies.
Experiments with diverse user simulations validate our method&#39;s effectiveness in controlling dialogue strategies in LLMs. SalesBot 2.0 enhances coherence and reduces aggression, improving model learning for sales-customer interactions.

ACL 2024

Injecting Salesperson’s Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoning

salesperson

salesbot

chain-of-thought

llms

large language models

conversation

reasoning

dialogue

Recent research in dialogue systems focuses on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users complete specific tasks, while open-domain systems aim to create engaging conversations. However, user intents often emerge during interactions. A recent study introduced SalesBot, simulating dialogues that transition from chit-chat to task-oriented scenarios to train sales agents. Unfortunately, the initial data lacked smooth transitions and coherent long dialogues, resulting in unnatural interactions. This paper presents SalesBot 2.0, an improved dataset leveraging commonsense knowledge from large language models (LLMs) through strategic prompting. Additionally, we introduce SalesAgent, a novel model trained on salesperson interactions using chain-of-thought (CoT) reasoning. This model excels in transitioning topics, understanding user intents, and selecting appropriate strategies.
Experiments with diverse user simulations validate our method's effectiveness in controlling dialogue strategies in LLMs. SalesBot 2.0 enhances coherence and reduces aggression, improving model learning for sales-customer interactions.

poster

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

There is vivid research on adapting Large Language Models (LLMs) to perform a variety of tasks in high-stakes domains such as healthcare. Despite their popularity, there is a lack of understanding of the extent and contributing factors that allow LLMs to recall relevant knowledge and combine it with presented information in the clinical and biomedical domain: a fundamental pre-requisite for success on down-stream tasks.
Addressing this gap, we use Multiple Choice and Abstractive Question Answering to conduct a large-scale empirical study on 22 datasets in three generalist and three specialist biomedical sub-domains. 
Our multifaceted analysis of the performance of 15 LLMs, further broken down by sub-domain, source of knowledge and model architecture, uncovers success factors such as instruction tuning that lead to improved recall and comprehension. We further show that while recently proposed domain-adapted models may lack adequate knowledge, directly fine-tuning on our collected medical knowledge datasets shows encouraging results, even generalising to unseen specialist sub-domains. We complement the quantitative results with a skill-oriented manual error analysis, which reveals a significant gap between the models' capabilities to simply recall necessary knowledge and to integrate it with the presented context.
To foster research and collaboration in this field we share M-QALM, our resources, standardised methodology, and evaluation results, with the research community to facilitate further advancements in clinical knowledge representation learning within language models.

M-QALM: A Benchmark to Assess Clinical Reading Comprehension and Knowledge Recall in Large Language Models via Question Answering

In the era of Large Language Models (LLMs), predicting judicial outcomes poses significant challenges due to the complexity of legal proceedings and the scarcity of expert-annotated datasets. Addressing this, we introduce \textbf{Pred}iction with \textbf{Ex}planation (\texttt{PredEx}), the largest expert-annotated dataset for legal judgment prediction and explanation in the Indian context, featuring over 15,000 annotations. This groundbreaking corpus significantly enhances the training and evaluation of AI models in legal analysis, with innovations including the application of instruction tuning to LLMs. This method has markedly improved the predictive accuracy and explanatory depth of these models for legal judgments. We employed various transformer-based models, tailored for both general and Indian legal contexts. Through rigorous lexical, semantic, and expert assessments, our models effectively leverage \texttt{PredEx} to provide precise predictions and meaningful explanations, establishing it as a valuable benchmark for both the legal profession and the NLP community.

Legal Judgment Reimagined: PredEx and the Rise of Intelligent AI Interpretation in Indian Courts

Controlling the attribute intensity of text generation is crucial across scenarios (e.g., writing conciseness, chatting emotion, and explanation clarity). The remarkable capabilities of large language models (LLMs) have revolutionized text generation, prompting us to explore such \emph{smooth control} of LLM generation. Specifically, we propose metrics to assess the range, calibration, and consistency of the generated text's attribute intensity in response to varying control values, as well as its relevance to the intended context. To quantify the attribute intensity and context relevance, we leverage an Elo rating system and GPT4, respectively, both renowned for their robust alignment with human judgment. We look into two viable training-free methods for achieving smooth control of LLMs: (1) Prompting with semantic shifters, and (2) Modifying internal model representations. The evaluations of these two methods are conducted on 5 different attributes with various models.

Evaluating the Smooth Control of Attribute Intensity in Text Generation with LLMs

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy responses, often being confined to in-lab or acted scenarios, lacking longitudinal data, and missing self-reported labels. We introduce a new multimodal dataset for empathy during personal experience sharing: the EmpathicStories++ dataset containing 53 hours of video, audio, and text data of 41 participants sharing vulnerable experiences and reading empathically resonant stories with an AI agent. EmpathicStories++ is the first longitudinal dataset on empathy, collected over a month-long deployment of social robots in participants' homes, as participants engage in natural, empathic storytelling interactions with AI agents. We then introduce a novel task of predicting individuals' empathy toward others' stories based on their personal experiences, evaluated in two contexts: participants' own personal shared story context and their reflections on stories they read. We benchmark this task using state-of-the-art models to pave the way for future improvements in contextualized and longitudinal empathy modeling. Our work provides a valuable resource for further research in developing empathetic AI systems and understanding the intricacies of human empathy within genuine, real-world settings.

EmpathicStories++: A Multimodal Dataset for Empathy Towards Personal Experiences

Among the many tasks that Large Language Models (LLMs) have revolutionized is text classification. Current text classification paradigms, however, rely solely on the output of the final layer in the LLM, with the rich information contained in internal neurons largely untapped. In this study, we present SPIN: a model-agnostic framework that sparsifies and integrates internal neurons of intermediate layers of LLMs for text classification. Specifically, SPIN sparsifies internal neurons by linear probing-based salient neuron selection layer by layer, avoiding noise from unrelated neurons and ensuring efficiency. The cross-layer salient neurons are then integrated to serve as multi-layered features for the classification head. Extensive experimental results show our proposed SPIN significantly improves text classification accuracy, efficiency, and interpretability.

SPIN: Sparsifying and Integrating Internal Neurons in Large Language Models for Text Classification

Reinforcement Learning from Human Feedback (RLHF) has been a crucial component in the recent success of Large Language Models. However, RLHF is know to exploit biases in human preferences, such as verbosity. A well-formatted and eloquent answer is often more highly rated by users, even when it is less helpful and objective. A number of approaches have been developed to control those biases in the classical RLHF literature, but the problem remains relatively under-explored for Direct Alignment Algorithms such as Direct Preference Optimization (DPO). Unlike classical RLHF, DPO does not train a separate reward model or use reinforcement learning directly, so previous approaches developed to control verbosity cannot be directly applied to this setting. Our work makes several contributions. For the first time, we study the length problem in the DPO setting, showing significant exploitation in DPO and linking it to out-of-distribution bootstrapping. We then develop a principled but simple regularization strategy that prevents length exploitation, while still maintaining improvements in model quality. We demonstrate these affects across datasets on summarization and dialogue, where we achieve up to 20\% improvement in win rates when controlling for length, despite the GPT4 judge's well-known verbosity bias.

Disentangling Length from Quality in Direct Preference Optimization

Transformer based Large Language Models (LLMs) often impose limitations on the length of the text input to ensure the generation of fluent and relevant responses due to the quadratic complexity. These constraints restrict their applicability in long text scenarios. 
In this paper, we propose a novel semantic compression method that enables generalization to texts that are 6-8 times longer without incurring significant computational costs or requiring fine-tuning. Our proposed framework draws inspiration from source coding in information theory and employs a pre-trained model to reduce the semantic redundancy of long inputs before passing them to the LLMs for downstream tasks. Experimental results demonstrate that our method effectively extends the context window of LLMs across a range of tasks including question answering, summarization, few-shot learning, and information retrieval. Furthermore, the proposed semantic compression method exhibits consistent fluency in text generation while reducing the associated computational overhead.

Extending Context Window of Large Language Models via Semantic Compression

Ordinal Classification (OC) is a widely encountered challenge in Natural Language Processing (NLP), with applications in various domains such as sentiment analysis, rating prediction, and more. Previous approaches to tackle OC have primarily focused on modifying existing or creating novel loss functions that explicitly account for the ordinal nature of labels. However, with the advent of Pre-trained Language Models (PLMs), it became possible to tackle ordinality through the implicit semantics of the labels as well. This paper provides a comprehensive theoretical and empirical examination of both these approaches. Furthermore, we also offer strategic recommendations regarding the most effective approach to adopt based on specific settings.

Exploring Ordinality in Text Classification: A Comparative Study of Explicit and Implicit Techniques

Educational materials such as survey articles in specialized fields like computer science traditionally require tremendous expert inputs and are therefore expensive to create and update. Recently, Large Language Models (LLMs) have achieved significant success across various general tasks. However, their effectiveness and limitations in the education domain are yet to be fully explored. In this work, we examine the proficiency of LLMs in generating succinct survey articles specific to the niche field of NLP in computer science, focusing on a curated list of 99 topics. Automated benchmarks reveal that GPT-4 surpasses its predecessors, inluding GPT-3.5, PaLM2, and LLaMa2 by margins ranging from 2% to 20% in comparison to the established ground truth. We compare both human and GPT-based evaluation scores and provide in-depth analysis. While our findings suggest that GPT-created surveys are more contemporary and accessible than human-authored ones, certain limitations were observed. Notably, GPT-4, despite often delivering outstanding content, occasionally exhibited lapses like missing details or factual errors. At last, we compared the rating behavior between humans and GPT-4 and found systematic bias in using GPT evaluation.

Evaluating Large Language Models on Wikipedia-Style Survey Generation

The potential for improvements brought by Large Language Models (LLMs) in Text-to-SQL systems is mostly assessed on monolingual English datasets. However, LLMs' performance for other languages remains vastly unexplored. In this work, we release the StatBot.Swiss dataset, the first bilingual benchmark for evaluating Text-to-SQL systems based on real-world applications. The StatBot.Swiss dataset contains 455 natural language/SQL-pairs over 35 big databases with varying level of complexity for both English and German.

We evaluate the performance of state-of-the-art LLMs such as GPT-3.5-Turbo and mixtral-8x7b-instruct for the Text-to-SQL translation task using an in-context learning approach. Our experimental analysis illustrates that current LLMs struggle to generalize well in generating SQL queries on our novel bilingual dataset.

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Injecting Salesperson’s Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoning

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M-QALM: A Benchmark to Assess Clinical Reading Comprehension and Knowledge Recall in Large Language Models via Question Answering

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