Thailand

Navigating certain communication situations can be challenging due to individuals&#39; lack of skills and the interference of strong emotions. However, effective learning opportunities are rarely accessible. In this work, we conduct a human-centered study that uses language models to simulate bespoke communication training and provide just-in-time feedback to support the practice and learning of interpersonal effectiveness skills. We apply the interpersonal effectiveness framework from Dialectical Behavioral Therapy (DBT), DEAR MAN, which focuses on both conversational and emotional skills. We present IMBUE, an interactive training system that provides feedback 28% more similar to experts&#39; feedback, compared to that generated by GPT-4. IMBUE is the first to focus on communication skills and emotion management simultaneously, incorporate experts&#39; domain knowledge in providing feedback, and be grounded in psychology theory. Through a randomized trial of 86 participants, we find that IMBUE’s simulation-only variant significantly improves participants&#39; self-efficacy (up to 17%) and reduces negative emotions (up to 25%). With IMBUE&#39;s additional just-in-time feedback, participants demonstrate 17% improvement in skill mastery, along with greater enhancements in self-efficacy (27% more) and reduction of negative emotions (16% more) compared to simulation-only. The improvement in skill mastery is the only measure that is transferred to new and more difficult situations; situation-specific training is necessary for improving self-efficacy and emotion reduction.

ACL 2024

IMBUE: Improving Interpersonal Effectiveness through Simulation and Just-in-time Feedback with Human-Language Model Interaction

human-centered nlp

Navigating certain communication situations can be challenging due to individuals' lack of skills and the interference of strong emotions. However, effective learning opportunities are rarely accessible. In this work, we conduct a human-centered study that uses language models to simulate bespoke communication training and provide just-in-time feedback to support the practice and learning of interpersonal effectiveness skills. We apply the interpersonal effectiveness framework from Dialectical Behavioral Therapy (DBT), DEAR MAN, which focuses on both conversational and emotional skills. We present IMBUE, an interactive training system that provides feedback 28% more similar to experts' feedback, compared to that generated by GPT-4. IMBUE is the first to focus on communication skills and emotion management simultaneously, incorporate experts' domain knowledge in providing feedback, and be grounded in psychology theory. Through a randomized trial of 86 participants, we find that IMBUE’s simulation-only variant significantly improves participants' self-efficacy (up to 17%) and reduces negative emotions (up to 25%). With IMBUE's additional just-in-time feedback, participants demonstrate 17% improvement in skill mastery, along with greater enhancements in self-efficacy (27% more) and reduction of negative emotions (16% more) compared to simulation-only. The improvement in skill mastery is the only measure that is transferred to new and more difficult situations; situation-specific training is necessary for improving self-efficacy and emotion reduction.

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Current language model-driven agents often lack mechanisms for effective user participation, which is crucial given the vagueness commonly found in user instructions. Although adept at devising strategies and performing tasks, these agents struggle with seeking clarification and grasping precise user intentions. To bridge this gap, we introduce Intention-in-Interaction (IN3), a novel benchmark designed to inspect users' implicit intentions through explicit queries. Next, we propose the incorporation of model experts as the upstream in agent designs to enhance user-agent interaction. Employing IN3, we empirically train Mistral-Interact, a powerful model that proactively assesses task vagueness, inquires about user intentions, and refines them into actionable goals before starting downstream agent task execution. Integrating it into the XAgent framework, we comprehensively evaluate the enhanced agent system regarding user instruction understanding and execution, revealing that our approach notably excels at identifying vague user tasks, recovering and summarizing critical missing information, setting precise and necessary agent execution goals, and minimizing redundant tool usage, thus boosting overall efficiency.

Tell Me More! Towards Implicit User Intention Understanding of Language Model Driven Agents

A practical dialogue system requires the capacity for ongoing skill acquisition and adaptability to new tasks while preserving prior knowledge. However, current methods for Continual Dialogue State Tracking (DST), a crucial function of dialogue systems, struggle with the catastrophic forgetting issue and knowledge transfer between tasks. We present TaSL, a novel framework for task skill localization and consolidation that enables effective knowledge transfer without relying on memory replay. TaSL uses a novel group-wise technique to pinpoint task-specific and task-shared areas. Additionally, a fine-grained skill consolidation strategy protects task-specific knowledge from being forgotten while updating shared knowledge for bi-directional knowledge transfer. As a result, TaSL strikes a balance between preserving previous knowledge and excelling at new tasks. Comprehensive experiments on various backbones highlight the significant performance improvements of TaSL, with a 7.6% absolute increase in Avg. JGA and an 11% absolute rise in BWT metrics over existing state-of-the-art methods. The source code is provided for reproducibility.

TaSL: Continual Dialog State Tracking via Task Skill Localization and Consolidation

Historical linguists have identified multiple forms of lexical semantic change. We present a three-dimensional framework for integrating these forms and a unified computational methodology for evaluating them concurrently. The dimensions represent increases or decreases in semantic 1) sentiment (valence of a target word’s collocates), 2) intensity (emotional arousal of collocates or the frequency of intensifiers), and 3) breadth (diversity of contexts in which the target word appears). These dimensions can be complemented by evaluation of shifts in the frequency of the target words and the thematic content of its collocates. This framework enables lexical semantic change to be mapped economically and systematically and has applications in computational social science. We present an illustrative analysis of semantic shifts in \emph{mental health} and \emph{mental illness} in two corpora, demonstrating patterns of semantic change that illuminate contemporary concerns about pathologization, stigma, and concept creep.

A Multidimensional Framework for Evaluating Lexical Semantic Change with Social Science Applications

Large language models have demonstrated their capabilities in storyline creation and human-like character role-playing. Current language model agents mainly focus on reasonable behaviors from the level of individuals, and their behaviors might be hard to constraint on the level of the whole storyline. In this paper we introduce IBSEN, a director-actor coordinate agent framework that generates drama scripts and makes the plot played by agents more controllable. The director agent writes plot outlines that the user desires to see, instructs the actor agents to role-play their characters, and reschedules the plot when human players participate in the scenario to ensure the plot is progressing towards the objective. To evaluate the framework, we create a novel drama plot that involves several actor agents and check the interactions between them under the instruction of the director agent. Evaluation results show that our framework could generate complete, diverse drama scripts from only a rough outline of plot objectives, meanwhile maintaining the characteristics of characters in the drama. Our codes and prompts are available at https://github.com/OpenDFM/ibsen.

IBSEN: Director-Actor Agent Collaboration for Controllable and Interactive Drama Script Generation

Persuasive dialogue requires multi-turn following and planning abilities to achieve the goal of persuading users, which is still challenging even for state-of-the-art large language models (LLMs). Previous works focus on retrieval-based models or generative models in a specific domain due to a lack of data across multiple domains. In this paper, we leverage GPT-4 to create the first multi-domain persuasive dialogue dataset DailyPersuasion. Then we propose a general method named PersuGPT to learn a persuasion model based on LLMs through intent-to-strategy reasoning, which summarizes the intent of user's utterance and reasons next strategy to respond. Moreover, we design a simulation-based preference optimization, which utilizes a learned user model and our model to simulate next turns and estimate their rewards more accurately. Experimental results on two datasets indicate that our proposed method outperforms all baselines in terms of automatic evaluation metric Win-Rate and human evaluation. The code and data are available at https://persugpt.github.io.

Persuading across Diverse Domains: a Dataset and Persuasion Large Language Model

Large Language Models (LLMs) can play a vital role in psychotherapy by adeptly handling the crucial task of cognitive reframing and overcoming challenges such as shame, distrust, therapist skill variability, and resource scarcity. Previous LLMs in cognitive reframing mainly converted negative emotions to positive ones, but these approaches have limited efficacy, often not promoting clients' self-discovery of alternative perspectives. In this paper, we unveil the Helping and Empowering through Adaptive Language in Mental Enhancement (HealMe) model. This novel cognitive reframing therapy method effectively addresses deep-rooted negative thoughts and fosters rational, balanced perspectives. Diverging from traditional LLM methods, HealMe employs empathetic dialogue based on psychotherapeutic frameworks. It systematically guides clients through distinguishing circumstances from feelings, brainstorming alternative viewpoints, and developing empathetic, actionable suggestions. Moreover, we adopt the first comprehensive and expertly crafted psychological evaluation metrics, specifically designed to rigorously assess the performance of cognitive reframing, in both AI-simulated dialogues and real-world therapeutic conversations. Experimental results show that our model outperforms others in terms of empathy, guidance, and logical coherence, demonstrating its effectiveness and potential positive impact on psychotherapy.

HealMe: Harnessing Cognitive Reframing in Large Language Models for Psychotherapy

Automatic pronunciation assessment (APA) manages to quantify a second language (L2) learner's pronunciation proficiency in a target language by providing fine-grained feedback with multiple pronunciation aspect scores at various linguistic levels. Most existing efforts on APA typically parallelize the modeling process, namely predicting multiple aspect scores across various linguistic levels simultaneously. This inevitably makes both the hierarchy of linguistic units and the relatedness among the pronunciation aspects sidelined. Recognizing such a limitation, we in this paper first introduce HierTFR, a hierarchal APA method that jointly models the intrinsic structures of an utterance while considering the relatedness among the pronunciation aspects. We also propose a correlation-aware regularizer to strengthen the connection between the estimated scores and the human annotations. Furthermore, novel pre-training strategies tailored for different linguistic levels are put forward so as to facilitate better model initialization. An extensive set of empirical experiments conducted on the speechocean762 benchmark dataset suggest the feasibility and effectiveness of our approach in relation to several competitive baselines.

An Effective Pronunciation Assessment Approach Leveraging Hierarchical Transformers and Pre-training Strategies

Recently, instruction-following audio-language models have received broad attention for human-audio interaction. However, the absence of benchmarks capable of evaluating audio-centric interaction capabilities has impeded advancements in this field. Previous models primarily focus on assessing different fundamental tasks, such as automatic speech recognition, and lack an assessment of the open-ended generative capabilities centered around audio. Thus, it is challenging to track the progression in the Large Audio-Language Models (LALMs) domain and to provide guidance for future improvement.
In this paper, we introduce AIR-Bench (Audio InstRuction Benchmark), the first benchmark designed to evaluate the ability of LALMs to understand various types of audio signals (including human speech, natural sounds, and music), and furthermore, to interact with humans in the textual format. AIR-Bench encompasses two dimensions: foundation and chat benchmarks. The former consists of 19 tasks with approximately 19k single-choice questions, intending to inspect the basic single-task ability of LALMs. The latter one contains 2k instances of open-ended question-and-answer data, directly assessing the comprehension of the model on complex audio and its capacity to follow instructions. Both benchmarks require the model to generate hypotheses directly. We design a unified framework that leverages advanced language models, such as GPT-4, to evaluate the scores of generated hypotheses given the meta-information of the audio. Experimental results demonstrate a high level of consistency between GPT-4-based evaluation and human evaluation. By revealing the limitations of existing LALMs through evaluation results, AIR-Bench can provide insights into the direction of future research. Dataset and evaluation code are available at https://github.com/OFA-Sys/AIR-Bench.

AIR-Bench: Benchmarking Large Audio-Language Models via Generative Comprehension

A good translation should be faithful to the source and should respect the norms of the target language. We address a theoretical puzzle about the relationship between these objectives. On one hand, intuition and some prior work suggest that accuracy and fluency should trade off against each other, and that capturing every detail of the source can only be achieved at the cost of fluency. On the other hand, quality assessment researchers often suggest that accuracy and fluency are highly correlated and difficult for human raters to distinguish (Callison-Burch et al., 2007). We show that the tension between these views is an instance of Simpson’s paradox, and that accuracy and fluency are positively correlated at the level of the corpus but trade off at the level of individual source segments. We further suggest that the relationship between accuracy and fluency is best evaluated at the segment (or sentence) level, and that the trade off between these dimensions has implications both for assessing translation quality and developing improved MT systems.

Simpson’s Paradox and the Accuracy-Fluency Tradeoff in Translation

The world's languages exhibit certain so-called typological or implicational universals; for example, Subject-Object-Verb (SOV) languages typically use postpositions. Explaining the source of such biases is a key goal of linguistics.
We study word-order universals through a computational simulation with language models (LMs).
Our experiments show that typologically-typical word orders tend to have lower perplexity estimated by LMs with cognitively plausible biases: syntactic biases, specific parsing strategies, and memory limitations. 
This suggests that the interplay of cognitive biases and predictability (perplexity) can explain many aspects of word-order universals.
It also showcases the advantage of cognitively-motivated LMs, typically employed in cognitive modeling, in the simulation of language universals.

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IMBUE: Improving Interpersonal Effectiveness through Simulation and Just-in-time Feedback with Human-Language Model Interaction

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